Shipping, returns + more

Shipping

  • Long Island Trader orders are shipped in 24-48hrs on business days.*
  • FREE standard shipping Australia wide on orders over $150 (under 3kg, excludes large items and furniture).
  • $10 regular or $30 express Australia wide shipping (excludes large items + furniture).
  • World wide shipping from $35 (excluding furniture). 

See more shipping information

Returns

Should you wish to return an item, we are happy to offer store credit within 7 days of delivery (excluding furniture). A refund will only be offered if the product is faulty. Items that are marked either "sale, vintage, antique, custom, preorder or made-to-order" are not returnable. You will be responsible for paying return shipping costs. 

See more returns information

Preorders

We are happy to reorder sold out items at your request. We are happy to source similar crystals to ones sold out. We also have coming soon items available for preorder for you. 

See more preorders information

Personal assistance

We're a friendly team and happy to personally assist you (M-F, 10am-4pm Eastern Australian time), please contact us with any questions. 

Contact us for more information