Customer service


Personal assistance

We're a friendly team, happy to personally assist you with your purchase choices, please contact with your questions. 

Payment

We accept credit card, EFT (contact us directly), Paypal, or Afterpay / Laybuy payment plans (Shop now, pay over 4-6 weeks).

Shipping

We use a variety of couriers: Australia Post, Aramex, and Sendle, Australia's 100% carbon neutral delivery service. 

  • FREE standard shipping Australia wide on orders over $300*.
  • $10 regular or $30 express Australia wide shipping*.
  • World wide shipping from $35. 

* price excludes extra large items and furniture, we'll contact you with courier quote. 

We pack every order with great care. Parcels are covered for up to $100 insurance. Please contact us about adding shipping insurance if additional cover is required.

    More shipping information

    Tip the karma scales, pay it forward

    Play pay it forward with us. Add a tip amount to pay forward. It's like paying for the next person (or people) at the coffee shop - an anonymous crystal gift for good karma and to spread happiness. We love our community and how they love to give back! A person before you may have added a pay it forward so you could get free crystal good karma gift in your parcel too. On behalf of the person (or people) who get your gift: thank you for your generosity, peace and love to you xx.

    Please note: pay if forward tip gifts are packed according to packing list not order number list so it's random who may get your gift. We like to think of it as the universe's way of saying that person needs a little extra good karma in their day. 

    Crystal and styling tips

    Our team has compiled useful tips on styling your crystals, crystal placement, interior design, cleaning and cleansing your crystals, caring for your crystal lamp and more. 

    View our tips

    Returns

    Should you wish to return an item, we are happy to offer store credit. You will be responsible for return shipping costs. Please be aware: the majority of our products are handmade or natural (ie crystals). Markings, colour and shape character are a reminder of their authenticity and are not considered faults. Items marked either "sale, vintage, antique, custom, preorder or made-to-order" are not returnable. 

    More returns information

    Preorders

    We are happy to reorder sold out items at your request. We are happy to source similar crystals to ones sold out. We also have coming soon items available for preorder for you. 

    More preorders information

    Wholesale crystals

    We wholesale crystals to Australian boutiques. We do the hard work for you and choose only the best so you can add spectacular crystals to your store. 

    More wholesale information